RETURN, REPLACEMENT & REFUND POLICY

At Treasure Hive, we take every possible care to ensure that the correct products are carefully packed and delivered to our customers.

We provide assistance in cases where a customer receives a wrong or damaged product, subject to the terms mentioned below.

Wrong or Damaged Product

If you receive a product that is incorrect or damaged, please contact our Customer Support Team within 48 hours of delivery.

To help us verify the issue, you are required to provide the following:

• Clear photographs of the product received.

• Clear photographs of the outer packaging and parcel.

• A clear photograph of the shipping label.

• A valid, continuous, and unedited unboxing video showing the parcel being opened and the product inside.

Verification

Once we receive the required information, our team will carefully review your claim.

If the issue is verified and determined to have occurred due to an error on our part or during courier handling, we may provide an appropriate replacement or refund, depending on the circumstances and availability of the product.

The final resolution will be determined by our team after reviewing the submitted evidence.

Unboxing Video Requirement

For claims involving a damaged or incorrect product, an unboxing video is important evidence for verifying the condition of the parcel and product at the time of delivery.

The unboxing video must be:

• Genuine and continuous.

• Unedited and uncut.

• Clearly showing the outer packaging and shipping label.

• Clearly showing the product while the parcel is being opened.

Claims submitted without sufficient evidence may not be eligible for a replacement or refund.

Reporting Period

All claims regarding wrong or damaged products must be reported within 48 hours of delivery.

Requests submitted after this period may not be eligible for a replacement or refund.

How to Contact Us

If you receive a wrong or damaged product, please contact our Customer Support Team with your order number and all relevant photographs and videos.

Customer Support: +91 8240740152
Email: care@treasurehive.in

We recommend keeping the product, packaging, and shipping materials safely until your claim has been reviewed and resolved.